Refund and Cancellation Policy
1. General provisions
This Refund and Cancellation Policy sets the cancellation, refund, and repayment conditions for electronic visa application support services bought through e-Visa Russia Portal (evisarussiaportal.com), operated by MFA GLOBAL CONSULTANCY LLC.
e-Visa Russia Portal is a private platform that provides independent document checking, verification of information, application preparation, and administrative support to eligible foreign nationals who wish to travel to Russia.
Our platform is not connected with any government body, embassy, or consulate.
2. Scope of the service
The services offered to our customers include:
Checking the personal information on the application form.
Manual review of the passport and supporting documents.
Comparing the information with the documents.
Identifying incorrect or missing information.
Contacting the customer about required corrections.
Preparing the application and submitting it to the official system with the customer’s authorization.
Application follow-up and customer support.
Our service provides value-added administrative support in order to reduce errors in the application process and to prepare the information correctly.
3. Fees
The total amount shown to the customer on our website covers the official e-visa fee applicable to the application and the independent document check, application preparation, and support services.
The total fee is shown clearly to the customer before the payment is completed.
By completing the payment, the customer accepts the scope of the service purchased and the conditions in this policy. That acceptance does not remove mandatory rights the customer has under the law in force.
4. Cancellation before the service starts
After payment is completed, the customer may request cancellation if the manual document check or the preparation of the application has not yet started.
If the service has not started and the official application fee has not been paid, the full payment is refunded under the cancellation request.
Cancellation requests must be sent through the contact channels indicated by the customer.
5. Cancellation after the document check has started
Cancellation requests sent after the manual document review, verification of information, or preparation of the application has started are assessed according to the scope of the work already performed.
If only part of the service has been performed, a partial refund may be made, taking into account the value of the service provided and the customer’s applicable legal rights.
Where a right to a refund exists for services that have not yet been performed but have been charged, the relevant amount is repaid to the customer.
6. Cancellation after the official application is submitted
After the e-visa application has been submitted to Russia’s official system with the customer’s authorization and the related fee has been paid, the official application generally cannot be withdrawn.
Under Russia’s official electronic visa rules, a consular fee that has been paid is not refunded, regardless of the outcome of the application.
Any refund assessment for assistance and application support already completed at this stage takes into account whether the service was properly provided and the customer’s mandatory legal rights.
7. Refusal of the visa application
Acceptance or refusal of a Russian e-visa application depends entirely on the decision of the competent authorities of the Russian Federation.
e-Visa Russia Portal does not guarantee visa approval or entry to Russia.
A refusal issued by the official authorities does not, by itself, mean that the assistance and document-check services were not provided.
If a legal right to a refund arises because our service was not provided at all, was provided incompletely, or because of an error on our side, the appropriate refund is made.
8. Incorrect or missing information
Customers are responsible for providing accurate, up-to-date, and valid information during the application.
Our team manually compares the information entered by the customer with the uploaded passport and documents.
If an error or omission is found, we contact the customer and carry out the necessary checks and corrections.
If the application cannot be completed because the customer gave incorrect information, submitted a forged document, or did not make the required corrections, refund requests are assessed in light of the services already provided up to that stage and applicable consumer rights.
Where the situation arises from an error or omission of e-Visa Russia Portal, the customer’s legal rights remain reserved.
9. If the application cannot be completed
If the application cannot be carried out because of technical problems, legal restrictions, or reasons arising from the service provider, the customer is informed.
If the service cannot be provided at all and the official fee has not been paid, the full amount paid by the customer is refunded.
If part of the service has been performed, or the official fee has been paid, the refund is assessed according to the work performed and the law in force.
10. Duplicate payments
If more than one charge is taken for the same application because of a technical error or a repeated payment, the excess amount is refunded after the duplicate payment is confirmed.
If the customer creates more than one application by mistake, the processing status of each application is assessed separately.
11. How to send a refund request
Customers who wish to request a refund or cancellation may contact us through the official contact channels on our website.
The following information may be requested in order to assess a refund request:
The applicant’s name and surname.
The email address used in the application.
The order or application reference number.
The reason for the refund or cancellation request.
Customers are not asked by email for a full card number, a CVV/CVC code, or a card PIN.
12. Refund assessment and payment time
Refund requests are answered as soon as reasonably possible.
Transactions for which a refund is decided are refunded, as far as possible, to the original payment method.
Approved refunds are sent to the payment provider within the applicable legal periods.
The time for a refund to appear on the customer’s bank or card account may vary depending on the payment provider and the relevant financial institution.
13. Chargebacks and payment disputes
Customers may first send problems about a payment to our customer support team.
The customer’s right to dispute a payment with their bank or card scheme remains reserved.
Payment disputes are assessed under the rules of the relevant card scheme, the procedures of the payment service provider, and applicable law.
e-Visa Russia Portal may use the relevant application consents, service records, customer correspondence, and payment records in a lawful way in order to resolve a dispute.
14. Consumer rights and the right of withdrawal
Mandatory consumer protection and withdrawal rules may apply depending on the customer’s country of residence and the nature of the transaction.
Where it is necessary to start the service before the legal withdrawal period ends, an express request and approval are obtained from the customer.
The right of withdrawal may end because the service has been fully performed only when the conditions set by the relevant law are met.
If the service has been only partly performed, the customer’s statutory rights of withdrawal and proportionate refund are preserved.
No provision of this policy may be read as limiting mandatory consumer rights that the law in force gives to customers.
15. Changes to this policy
e-Visa Russia Portal may update this policy in line with service processes, payment conditions, or legal requirements.
The current Refund and Cancellation Policy is published on our website.
Changes do not remove, with retroactive effect, mandatory consumer rights that have already arisen from an existing purchase.
16. Contact and company details
Company name: MFA GLOBAL CONSULTANCY LLC
Brand: e-Visa Russia Portal
Place of registration: Wyoming, United States
Website: https://evisarussiaportal.com
Refund and cancellation requests may be sent through the official customer support channels shown on our website.